Remote Technical Services - Polish Speaker

Location: Belgrade, Serbia; hybrid work model with rotating shifts.

Company

hirify.global is a global platform-powered commerce company providing unified commerce, payments, and technology services for retailers and restaurants in more than 35 countries.

What you will do

• Support projects and activities through successful completion while collaborating with project teams, customers, and stakeholders.
• Troubleshoot and resolve technical issues using available tools, systems, knowledge bases, and remote access solutions.
• Take ownership of customer issues, provide timely updates, and escalate complex cases while maintaining follow-up responsibility.
• Process and validate documentation received through multiple channels.
• Track incidents, requests, and resolutions accurately in ticketing systems.
• Monitor customer environments and proactively respond to events while delivering solution-oriented support by phone and email.

Requirements

• Fluent Polish and English, written and spoken.
• Strong problem-solving and analytical skills.
• Customer-focused approach with excellent communication skills.
• Ability to work independently and collaboratively.
• Willingness to work in a rotating shift environment.
• High school diploma or equivalent; previous customer or technical support experience is advantageous but not required.

Culture & Benefits

• International and dynamic work environment.
• Comprehensive training and continuous learning opportunities.
• Career growth and development within a global organization.
• Supportive, collaborative team culture.
• Hybrid work model.