Customer Success Director (Fintech)

Location: Singapore; frequent travel across the region is required

Company

hirify.global provides the Engagement Banking Platform and other software solutions for banks and financial services organizations.

What you will do

• Build and maintain long-term relationships with senior stakeholders, including C-suite decision-makers and programme leaders.
• Drive product adoption, license consumption, customer satisfaction, and value realization across the region.
• Develop joint success plans, support roadmap planning, and align business cases with customer and bank-specific objectives.
• Identify and resolve adoption challenges while facilitating complex discussions across multiple stakeholders.
• Develop customer advocates and collaborate with Marketing on case studies, testimonials, and success stories.
• Manage renewals and identify account expansion opportunities in partnership with Sales.

Requirements

• Bachelor’s degree in Technology, Business, or a related field.
• 10+ years of experience in customer-facing consulting, customer support, delivery, account management, or customer success roles in technology or software.
• Technical understanding and experience in customer success management within a software company.
• Fluent Arabic and strong English communication skills are required.
• Strong communication, presentation, negotiation, influencing, organizational, and analytical skills.
• Willingness to travel frequently across the region is required.

Nice to have

• Experience in banking or other financial services.

Culture & Benefits

• Cross-functional collaboration with Sales, R&D, Services, Customer Advisory, UX Research, Marketing, and partner teams.
• Opportunity to influence product improvements by sharing customer feedback with product development teams.
• Opportunity to help banks achieve strategic goals while supporting platform growth and adoption.