Renewal Manager (SaaS)

Location: Singapore; hybrid

Company

hirify.global develops API and AI connectivity technologies, including the hirify.global Konnect platform for securing, managing, governing, and monetizing APIs and AI models.

What you will do

• Own and manage the renewal process for an assigned customer portfolio.
• Engage customers before renewal dates to discuss contract terms, value realization, and future needs.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.
• Partner with customer success managers and sales engineers to resolve customer questions and technical requirements.
• Identify at-risk renewals, develop churn-mitigation strategies, and negotiate contract terms and pricing.
• Identify upsell and cross-sell opportunities and provide management feedback on trends and process improvements.

Requirements

• Experience in account management, renewals, or customer success within a SaaS or technology environment.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce.
• Analytical ability to interpret customer health data and usage metrics.
• Ability to collaborate across departments and work independently.

Nice to have

• Familiarity with renewal tools.

Culture & Benefits

• Hybrid work arrangement in Singapore.
• Collaboration across customer success, sales engineering, and management functions.
• Opportunity to work with API and AI connectivity technologies.