Client Success Manager (Insurance)

Location: Singapore; travel across APAC may be required. The work model prioritizes in-person collaboration.

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernization, and industry-specific solutions to global enterprises and public sector organizations.

What you will do

• Lead post-go-live customer success for assigned APAC insurance customers.
• Build executive and operational relationships with customer stakeholders.
• Conduct business reviews focused on customer objectives, KPIs, and value realization.
• Develop customer success plans aligned with strategic business priorities.
• Monitor customer health, adoption, and Smart Apps utilization.
• Identify optimization, workflow improvement, expansion, and additional Smart Apps adoption opportunities.

Requirements

• 8+ years of experience in insurance software, consulting, or customer success.
• Deep understanding of APAC insurance operations, including policy administration, claims, new business, servicing, distribution, billing, underwriting, and operations.
• Experience implementing or supporting insurance administration systems.
• Experience with Integral and/or Ingenium.
• Strong understanding of insurance workflows and business processes.
• Excellent executive communication, stakeholder management, workshop leadership, and business review skills.

Culture & Benefits

• In-person collaboration is prioritized while flexibility supports wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections and community.
• Opportunity to work with customers and insurance operations across the APAC region.