Sales & Operations Associate (Fintech)

Location: London, Baker Street office; on-site

Company

hirify.global is a global fintech company building ethical, accessible, and interest-free Shariah-compliant financial products, including investment and savings alternatives.

What you will do

• Call newly KYC-passed clients, introduce the platform, answer questions, address concerns, and guide them toward making their first deposit.
• Manage the calling pipeline in Zendesk by recording calls, tagging outcomes, scheduling follow-ups, and maintaining accurate records.
• Build detailed knowledge of hirify.global’s products, including GIA, ISA, SIPP, Workplace Pensions, Business Accounts, and alternative investments.
• Share client feedback, common questions, drop-off reasons, and conversion insights with the wider team.
• Coordinate joiner and leaver processes with HR, including equipment, access, setup, and returns.
• Run day-to-day office operations, including workspace safety, security, routine checks, IT issue escalation, suppliers, utilities, post, and expenses.

Requirements

• Strong relationship-building and discovery conversation skills, with active listening and a client-focused approach.
• Confidence with cold calling, handling rejection, and maintaining momentum.
• Reliable, organized, hands-on, and comfortable working with suppliers and contractors.
• Ability to review connection rates, conversion, and call outcomes and adjust the sales approach accordingly.
• Self-directed interest in investment products, markets, ISAs, pensions, and halal investing.
• Discretion and trustworthiness when handling client conversations, office access, and expense records.

Culture & Benefits

• Graduate launchpad combining commercial and operational experience.
• Performance-based progression toward a Relationship Manager role or deeper operations responsibilities.
• Ownership of an individual pipeline, performance metrics, and office operations from day one.
• Exposure to UK investment products and the halal investing sector.
• Competitive base salary with performance-based incentives.