Head of Operations Lead (Fintech)

Location: United Kingdom; hybrid role requiring work from the UK office at least 3 days per week

Company

hirify.global is a Southeast Asian financial services platform that began with mobile-first insurance and is expanding into spending, saving, investing, exchanging, and travel-related financial products.

What you will do

• Define and execute operational strategies supporting growth in the UK market.
• Run daily customer service, administrative operations, and internal workflows.
• Hire, lead, and develop the operations and administration team.
• Identify bottlenecks, improve processes, automate workflows, and implement systems that reduce cost and increase speed.
• Lead customer support and handle high-stakes or escalated cases directly.
• Oversee office management, documentation, vendor coordination, and internal policy compliance.

Requirements

• Strong experience in operations, execution, or internal business operations within technology, fintech, or fast-scaling environments.
• Proven experience leading operations and administration teams in high-expectation environments.
• Hands-on approach with strong organisational, execution, and problem-solving skills.
• Ability to operate in ambiguity, create structure, and drive cross-functional execution without formal authority.
• Strong English communication is required.
• Must be based in the United Kingdom and work from the UK office at least 3 days per week.

Culture & Benefits

• Work with global teams representing more than 20 nationalities.
• Operate in a fast-moving environment focused on building next-generation financial products.
• Work closely with the CEO on UK business execution.
• Hybrid working arrangement with regular office presence in the United Kingdom.

Hiring process

• Online assessment or practical task.
• Role-specific interview.
• CEO and final interview round.
• The process may be completed and an offer made within 1–2 weeks after interviews begin; candidates who complete assessments quickly are prioritised.