Service - Sale Remedial Order Administrator

Location: Heanor, United Kingdom; on-site role

Company

hirify.global develops engines, generators, power conversion, UPS systems, EV components, electrification solutions, microgrid controls, and clean energy solutions for OEM, residential, industrial, and commercial customers.

What you will do

• Process and manage remedial service orders from receipt through completion.
• Issue customer order acknowledgements and resolve order-related queries.
• Maintain accurate records in Protean, Salesforce, and other company systems.
• Monitor parts requirements, coordinate with stores and suppliers, and track outstanding materials.
• Provide customers and internal teams with updates on job status and parts lead times.
• Coordinate completed-order handovers, prepare weekly reports, manage shared-mailbox enquiries, and support the Parts Sales Team.

Requirements

• Previous administration or coordination experience.
• Strong organisation, time management, attention to detail, and accuracy.
• Confidence using Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and maintain a customer-focused, proactive approach.
• Support for quality, environmental, and health and safety standards, including ISO 9001, ISO 14001, and ISO 45001.

Nice to have

• Experience with CRM or ERP systems such as Salesforce or Protean.
• Experience in service, engineering, facilities, or operational support.

Culture & Benefits

• Full-time position in a supportive and collaborative service function.
• 25 days of annual leave plus bank holidays.
• On-site parking, life insurance, and a health and wellbeing programme.
• Development and career opportunities within a growing service function.
• Safe and inclusive workplace with a focus on sustainability and continuous improvement.