Emergency Assistance / Case Manager Lead

Location: Milwaukee, WI, USA

Compensation: up to USD 27.02 per hour

Company

hirify.global provides workforce development, rehabilitation, employment, allied health, and community support services across North America.

What you will do

• Review and approve Emergency Assistance applications for accuracy, completeness, and compliance with W-2 and DCF policies.
• Provide technical and policy guidance on eligibility determinations, documentation standards, and benefit issuance.
• Monitor application processing and program performance to support timely assistance for families in crisis.
• Train and mentor EA case managers and respond to escalated cases involving complex eligibility issues.
• Collaborate with W-2 leadership on process improvements and service gaps.
• Maintain confidential, accurate records that meet audit and reporting requirements.

Requirements

• Associate’s degree in human services, public administration, or a related field.
• At least 3 years of experience in case management or emergency assistance programs.
• Strong understanding of W-2 and DCF EA policies and procedures.
• Experience in staff supervision or program leadership.
• Proficiency in Microsoft Office and case management systems.

Nice to have

• Bachelor’s degree in a related field.
• Experience with CARES and WWP systems.
• Familiarity with crisis intervention strategies and community resources.
• Bilingual Spanish or Hmong language skills.

Culture & Benefits

• Purpose-driven work supporting individuals, families, and communities.
• Values-based environment focused on integrity, customer focus, accountability, respect, and excellence.
• Learning opportunities and networking programs.
• Inclusive workplace committed to equal opportunity and respectful treatment.