3 дня назад
IT Director - IT Service Management and Quality Assurance
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Director - IT Service Management and Quality Assurance (ITSM/BMC Helix): Leading Eurofins’ global ITSM function and developing IT service governance, quality, and continual improvement across the organization with an accent on ITIL practices, BMC Helix platform governance, CMDB maturity, and service performance. Focus on establishing global operating models, automating service delivery with AI and virtual agents, and improving compliance, reporting, cost efficiency, and operational risk management.
Location: Brussels, Belgium
Company
Scientific is an international life sciences company providing analytical testing, laboratory, diagnostics, and contract research services across multiple industries and countries.
What you will do
- Define and lead the global IT service management strategy, governance model, and continual improvement roadmap.
- Govern ITIL-aligned practices covering incident, problem, change, request, service catalogue, knowledge, CMDB, asset, service level, and continual improvement management.
- Lead governance of the BMC Helix platform, including configuration, integrations, workflow automation, reporting, upgrades, access controls, and enhancement prioritization.
- Establish service quality metrics, dashboards, KPIs, executive reporting, and service mapping improvements.
- Manage budgets, vendors, contracts, escalations, and cost-benefit prioritization for ITSM and BMC Helix.
- Improve service automation and reduce cycle times and operating costs through AI, chatbots, virtual agents, and knowledge management.
Requirements
- Bachelor’s degree in computer science, information systems, business administration, or a related field.
- At least 10 years of IT leadership experience, including significant ITSM, IT operations, service delivery, or platform governance experience.
- At least 5 years of people leadership experience with global or distributed teams.
- Strong ITIL and ITSM expertise with experience owning or improving enterprise ITSM practices.
- Experience with enterprise ITSM platforms and service quality metrics, SLAs/OLAs, reporting, CMDB, service catalogues, automation, and continual improvement.
- Experience managing budgets, vendors, contracts, and senior stakeholder relationships.
Nice to have
- BMC Helix experience.
Culture & Benefits
- Support for professional development and career growth.
- Commitment to diversity, equity, inclusion, and equal opportunity.
- Focus on sustainability and carbon-neutrality initiatives.
- Work with a global network spanning laboratories and companies across multiple countries.
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