Technical Operations Lead (AI Cloud Platform)

Location: Athens, Attica, Greece; Workplace: Hybrid

Company

Quento Technologies S.A. is the ICT arm of hirify.global, delivering solutions across AI, digital engineering, cloud, and cybersecurity.

What you will do

• Lead day-to-day operations and technical support for a large-scale private AI cloud platform.
• Ensure platform availability, performance, reliability, capacity, and operational readiness.
• Own incident, problem, change management, major incident response, and technical escalation processes.
• Maintain operational procedures, runbooks, and support models while coordinating maintenance, upgrades, and vendor support.
• Lead backup, restore, and disaster recovery testing and drive root cause analysis and continuous improvement.
• Ensure operational activities comply with regulatory requirements and the Group Anti-Bribery and Corruption Policy.

Requirements

• 5+ years of experience in infrastructure, cloud, or platform operations and 3+ years in a technical lead or operations leadership role.
• Experience operating enterprise-scale or mission-critical platforms and supporting 24x7 operations under SLAs.
• Strong experience with Linux, Kubernetes, private cloud environments, backup, disaster recovery, and business continuity.
• Technical knowledge of Canonical OpenStack, Canonical Kubernetes, MAAS, Juju, Ceph, Ubuntu Server, Prometheus, Grafana, Elasticsearch, OpenSearch, Loki, Terraform, Ansible, Azure DevOps, Keycloak, Vault, PAM, SIEM solutions, and NVIDIA GPU infrastructure.
• Strong stakeholder management and vendor coordination skills.

Nice to have

• Experience with AI or GPU platform operations.
• Knowledge of Site Reliability Engineering practices.
• ITIL certification or equivalent practical experience.
• Familiarity with ISO 27001 or ISO 22301 and regulated environments.

Culture & Benefits

• Competitive compensation, restaurant card, and annual bonus programs.
• Modern IT equipment, mobile and data plan, and home equipment benefits.
• Private health insurance, occupational doctor, workplace counselor, gym, and wellness facilities.
• Hybrid working model, career development tools, mentoring, coaching, and a personalized annual learning plan.
• Modern facilities with free beverages, indoor parking, company bus, and employee wellbeing, ESG, and volunteering activities.