Technical Operations Lead (AI Cloud Platform)

TL;DR

Technical Operations Lead (AI Cloud Platform): Overseeing the day-to-day operations, reliability, and support of a large-scale private AI cloud platform with an accent on service reliability, incident management, and infrastructure stability. Focus on optimizing Kubernetes and OpenStack environments, managing NVIDIA GPU infrastructure, and ensuring business continuity through disaster recovery planning.

Location: Hybrid (Athens, Greece)

Company

Quento Technologies S.A. (hirify.global) delivers comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity to accelerate digital transformation.

What you will do

• Lead platform operations and technical support for a large-scale private AI cloud.
• Ensure high availability, performance, and service reliability.
• Own incident, problem, and change management processes, including coordinating major incident responses.
• Develop and maintain operational procedures, runbooks, and support models.
• Execute backup, restore, and disaster recovery testing.
• Monitor platform capacity and coordinate maintenance, upgrades, and vendor support.

Requirements

• 5+ years of experience in infrastructure, cloud, or platform operations.
• 3+ years in a technical lead or operations leadership role.
• Strong experience with Linux, Kubernetes, and private cloud environments.
• Experience supporting 24x7 operations and meeting SLAs.
• Proven track record with backup, disaster recovery, and business continuity practices.
• Strong stakeholder management and vendor coordination skills.

Nice to have

• Experience with AI or GPU platform operations.
• Knowledge of Site Reliability Engineering (SRE) practices.
• ITIL certification or equivalent practical experience.
• Familiarity with ISO 27001 or ISO 22301.
• Experience working in regulated environments.

Culture & Benefits

• Competitive compensation, annual bonus programs, and ticket restaurant card.
• Flexible working model with hybrid benefits and home equipment support.
• Private health insurance, onsite occupational doctor, and workplace counselor.
• Modern facilities with onsite gym, wellness center, and company bus.
• Personalized annual learning and development plans, mentoring, and coaching.
• Cutting-edge IT equipment, including mobile and data plans.