Customer Success Manager (Fintech)

Location: London or remote within the UK; up to 20 days of work from abroad per year.

Salary: £50,000–£55,000 plus discretionary commission.

Company

hirify.global is a fully regulated UK bank providing accounts, payments, and embedded finance infrastructure for fintechs and platforms.

What you will do

• Own a portfolio of customers and drive retention, satisfaction, and commercial growth.
• Build trusted relationships and develop deep expertise in hirify.global’s products and systems.
• Understand customer challenges, provide hands-on support, and advocate for customer needs.
• Partner with implementation teams to improve onboarding and accelerate time-to-value.
• Identify upsell and cross-sell opportunities within existing accounts.
• Improve customer success processes and use AI to optimise the customer experience.

Requirements

• 2–3 years of experience in B2B customer success or account management.
• Experience managing competing priorities and consistently delivering results.
• Proven ownership of customer retention and account expansion.
• Strong relationship-building skills across external and internal stakeholders.
• Comfort adopting new software tools for documentation, collaboration, and communication.
• Strong writing skills with a focus on clarity and readability.

Nice to have

• Financial services or fintech experience.
• Ability to quickly learn new industries and products.

Culture & Benefits

• Remote-first, asynchronous, and flexible working environment.
• 25 days of holiday, bank holidays, and a winter break.
• Share options and auto-enrolment pension.
• Private medical insurance, life insurance, coaching, and therapy sessions.
• Enhanced parental leave and support for a comfortable home-office setup.
• Claude subscription and access to other premium AI tools.

Hiring process

• Six stages: talent screen, technical interview, task, peer interview, culture interview, and founders chat.
• The process typically takes 2–3 weeks.