Client Success Lead (Fintech)

Location: Remote within the United States

On Target Earnings: $125,000–$187,500 per year in CA, WA, NY, NJ, and CT; $110,000–$172,500 per year in other U.S. states.

Company

Affirm provides predictable buy-now-pay-later payment solutions with no hidden fees, helping consumers pay over time.

What you will do

• Manage a portfolio of merchant accounts and build long-term strategic relationships.
• Lead contract renewals, pricing updates, commercial negotiations, and account expansions.
• Drive incremental revenue and gross merchandise volume through proactive client management.
• Analyze merchant performance, improve product adoption, promote marketing best practices, and optimize financing programs.
• Monitor relationship health and maximize value for both merchants and Affirm.
• Coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve the merchant offering.

Requirements

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts, including RFPs and renewals.
• Strong strategic account management, relationship management, and cross-functional project management skills.
• Excellent written, verbal, analytical, and presentation skills.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce is preferred.
• Comfort using Salesforce and business intelligence tools.

Culture & Benefits

• Remote-first work model with flexibility within the country of employment.
• In-person onboarding is required for new hires, and some roles may occasionally require office work.
• 100% subsidized medical coverage for employees and dependents, plus dental and vision coverage.
• Monthly technology, health, and wellness stipends.
• Flexible time off, generous holiday calendars, and an employee stock purchase plan.
• Visa sponsorship is not available for this position.