3 дня назад
Principal Product Designer (Account Management, Authentication & Transactions)
Мэтч & Сопровод
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Описание вакансии
Текст:
TL;DR
Principal Product Designer (Account Management, Authentication & Transactions): Designing end-to-end commerce experiences for subscription discovery, purchase, account management, upgrades, downgrades and cancellation across web, mobile and connected-device platforms with an accent on user flows, research, experimentation and AI-enabled commerce. Focus on leading design direction, solving cross-device and edge-case challenges, mentoring designers, and delivering consistent experiences with product and engineering teams.
Location: London, UK; hybrid working with two days in the office per week
Company
is a media and entertainment company delivering entertainment, sports, news and arts through digital products and services.
What you will do
- Lead end-to-end UX and product design for consumer commerce experiences across web, mobile and connected-device platforms.
- Design account creation, authentication, checkout, subscription management, upgrades, downgrades and cancellation journeys.
- Define user flows, interaction patterns and edge-case experiences across devices and partner platforms including Samsung TV, Roku and Apple TV.
- Set creative direction and guide ideation, workshops, evaluation, experimentation and product launch.
- Use research, usability testing, data and customer insight to iterate and improve experiences.
- Partner with product, engineering and content design leaders while mentoring designers and establishing strong design practices.
Requirements
- Extensive UX or product design experience with seasoned design leadership and strong end-to-end design operations knowledge.
- Experience designing commerce journeys involving account management, subscription purchase, authorisation, transactions, upgrades, downgrades or cancellation.
- A strong online portfolio demonstrating shipped, in-market products and an end-to-end design approach.
- Advanced proficiency with Figma and experience with Adobe Creative Cloud, Sketch or comparable collaboration and prototyping tools.
- Strong research, analysis, communication, presentation and senior stakeholder partnership skills.
- Appropriate right to work in the UK is required; visa sponsorship is not available.
Nice to have
- A degree in design, computer science, human factors design or a related field.
- Experience using AI-assisted tools such as Claude Code, Augment or ChatGPT.
- Experience designing across web, mobile and other application platforms.
- A collaborative, resilient and adaptable approach in a fast-paced environment.
Culture & Benefits
- Flexible hybrid working with time split between home and the office.
- Free TV or NOW package, including Sports and Cinema.
- Pension package with up to 9% employer contribution.
- Private healthcare with mental health support, digital GP and dental insurance.
- Discounts on products, Sharesave and Tech schemes, and VIP rewards.
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