Business Operations Specialist (EV)

Location: London, United Kingdom; hybrid workplace

Company

hirify.global’s Octopus Electroverse business is building a large-scale virtual EV charging platform and provides fleet solutions for mixed and fully electrified vehicle operations.

What you will do

• Own the end-to-end onboarding journey for new business customers joining the Octopus Fleet platform.
• Provide first-line operational support and respond to questions from new and existing business clients.
• Complete verification and compliance administration, including Know Your Business checks.
• Maintain accurate client records and onboarding progress in CRM systems and support basic status reporting.
• Share customer insights and operational issues with product and technology teams to improve tools and processes.

Requirements

• Strong customer focus and enthusiasm for sustainability and electric vehicle adoption.
• Excellent written and verbal communication skills.
• Strong organisational skills for managing multiple administrative tasks and customer priorities.
• Meticulous attention to detail, especially when completing compliance checks.
• Adaptability, resourcefulness, and a proactive approach to problem-solving in a fast-changing environment.

Nice to have

• Previous experience in customer service, administration, or operations support.

Culture & Benefits

• Autonomous environment focused on learning, decision-making, and building new products and services.
• Work alongside colleagues from product, development, commercial, operations, marketing, and partnerships.
• Employee benefits and practical perks are provided.
• Interview accommodations can be arranged according to individual needs.
• Inclusive and equal-opportunity working environment.