Field Customer Support Agent (Energy)

Location: Home based in the UK, with field visits across North Wales. Applicants must live within a TF or CW postcode and be able to travel, including overnight stays for training where required.

Salary: £32,535, rising to £34,957 once fully trained, plus reward scheme opportunities.

Company

hirify.global is an energy company providing customer support and field debt solutions.

What you will do

• Visit customers, understand their circumstances, and agree appropriate solutions to resolve energy debt.
• Support future payments and help customers reduce energy consumption.
• Identify new tenants through face-to-face discussions, letting agents, and neighbours while complying with the Data Protection Act.
• Lead warrant teams when required to gain entry to premises and exchange or disconnect meters.
• Record job information using paperwork and electronic equipment.

Requirements

• Previous customer-facing experience and a genuine desire to help customers.
• Excellent verbal communication and negotiation skills.
• Basic PC skills and the ability to use a smartphone and tablet.
• Residence within a TF or CW postcode and willingness to travel, including overnight training stays.
• Full valid UK or EU driving licence, preferably clean and with no more than six points.
• Access to broadband at home for uploading daily data.

Nice to have

• Ability or interest in training to install PAYG meters.

Culture & Benefits

• Permanent position with flexible working, optional overtime, and independent field work.
• Company-provided smartphone, tablet, body-worn camera, tools, uniform, vehicle, and fuel card.
• Monthly £10 electric allowance and £10 broadband allowance.
• 26 days of annual leave plus bank holidays, pension, life cover, bonus opportunities, and flexible benefits.
• Parental leave, family-friendly policies, development programmes, and disability adjustments.
• Employment is subject to a basic DBS check conducted through a third-party provider.