Enterprise Operations Specialist (Automotive)

Location: Brighton, United Kingdom; office-based role

Company

hirify.global is a UK online car-selling platform connecting private sellers and enterprise vehicle providers with more than 8,000 dealers.

What you will do

• Act as the primary contact for enterprise lease customers through phone, email and WhatsApp.
• Guide customers through vehicle return, identity verification, inspection and eligibility checks.
• Gather and validate mileage, service history, condition and inspection photos for vehicle profiling.
• Explain inspection outcomes, indicative charges and collection requirements clearly.
• Coordinate collection dates and transport details, and move vehicles through onboarding, sale readiness, post-sale support and invoicing.
• Work with Transport, B2B Sales Specialist and Strategic Account teams while meeting quality, productivity, customer experience and SLA targets.

Requirements

• Confidence communicating with customers and dealers by phone, email and WhatsApp.
• Calm, professional and clear communication when handling structured processes or sensitive conversations.
• Strong organisation skills and the ability to manage multiple workflows, systems and trackers.
• Ability to learn processes quickly, apply guidelines and escalate issues appropriately.
• Collaborative approach in a fast-paced operational environment.

Culture & Benefits

• Competitive salary and equity scheme.
• 33 days of holiday, private medical insurance through BUPA, life assurance and a pension scheme with a 5% employer contribution.
• Enhanced family leave and a 24/7 Employee Assistance Programme.
• Sea-front office with bi-weekly massages and free snacks.
• EV leasing, cycle-to-work and nursery salary sacrifice schemes, plus one paid volunteering day per year.