NL Contact Center Professional - Fixed Term (Banking)

Location: Manila, One Ayala Tower 2, Philippines

Company

hirify.global Philippines is a global service organization supporting ING Retail and Wholesale Banking activities across multiple locations.

What you will do

• Deliver customer service through chat, phone, video, email, and messaging channels.
• Support inquiries related to payments, cards, online banking, and daily banking products.
• Process requests accurately and manage inquiries and complaints through end-to-end resolution.
• Identify and correct system-generated responses when required.
• Adapt across processes and channels while meeting productivity, quality, and turnaround-time objectives.
• Apply risk and compliance standards and contribute to continuous improvement initiatives.

Requirements

• College degree or equivalent professional experience, preferably in banking, shared services, or BPO.
• Strong written and verbal English communication skills required.
• Excellent customer service, problem-solving, analytical, and attention-to-detail skills.
• Ability to manage multiple priorities while maintaining quality and accuracy.
• Flexibility, adaptability, independent working ability, and effective collaboration skills.
• Working knowledge of Microsoft Office applications and willingness to obtain role-related certifications.

Culture & Benefits

• Full-time role in a diverse, inclusive, and international work environment.
• Continuous learning and cross-skilling opportunities.
• Exposure to global banking operations and customer experience practices.
• Culture focused on collaboration, ownership, curiosity, and personal growth.
• Competitive compensation and allowances.

Hiring process

• Submit an application through ING's Workday careers platform.
• Applications should be made only through official ING platforms.