Mandarin Bilingual Specialist (Customer Support)

Location: Metro Manila, Metro Manila, NCR, Philippines

Company

hirify.global, part of Capgemini, provides AI-powered intelligent operations and transformation services across multiple industries, including banking, healthcare, insurance, logistics, and travel.

What you will do

• Handle customer inquiries, concerns, and requests through voice channels in English and Mandarin.
• Collaborate with internal teams to resolve complex customer issues and escalate cases when necessary.
• Manage customer interactions professionally and in line with company policies and industry regulations.
• Record customer interactions, transactions, and inquiries accurately in the CRM system.
• Keep current with product updates, industry trends, and company policies.
• Participate in training and share best practices to improve customer satisfaction.

Requirements

• Grade 12, Matric, or high school education in any field.
• At least 2 years of voice experience in proficient bilingual support, including English and Mandarin.
• Strong verbal and written communication skills, with the ability to handle complex situations empathetically.
• Excellent problem-solving, multitasking, prioritization, and time-management skills.
• High accuracy in data entry and documentation.
• Proficiency in CRM software and Microsoft Office; availability for evening, weekend, and holiday shifts.

Culture & Benefits

• Structured career path with coaching, mentoring, professional development, and internal progression opportunities.
• Free HMO coverage from day one for the employee and dependents, including a domestic partner.
• Paid leaves and skills training opportunities.
• Safe work environment and a focus on employee experience.
• Virtual processing is available on weekdays from 10:30 AM to 4:00 PM.