Client Services Rep 1 - FCR (Life Sciences)

Location: Taguig City, Philippines; amenable to working onsite in McKinley, Taguig, and reporting onsite frequently as required. Hybrid work may be available, with US standard business hours and night-shift work required.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Audit and review actual financials after Speaker Bureau meetings and support accurate Transfer of Value reporting.
• Review management fees, speaker travel expenses, honoraria, venue charges, catering costs, and budget categories.
• Reconcile expenses and attendance information across EFX and Centris, documenting approved exemptions and resolving discrepancies.
• Collect required receipts and supporting documents and ensure they are uploaded to the relevant meetings.
• Collaborate with meeting planners, logistics planners, speaker bureau planners, vendors, and other stakeholders.
• Apply client business and compliance rules, identify risks, and escalate issues that may affect meeting compliance.

Requirements

• At least 2 years of customer service or equivalent experience, preferably supporting US clients in a phone-based role.
• Bachelor's degree required.
• Strong financial calculation, analytical, information-gathering, problem-solving, and attention-to-detail skills.
• Proficiency with PC applications and Microsoft Office, including Word, Excel, PowerPoint, Teams, and Outlook.
• Excellent oral and written communication skills, with the ability to manage multiple meetings simultaneously.
• Ability to work US standard business hours, night shifts, and flexible or extended hours during peak periods; frequent onsite reporting in Taguig may be required.

Nice to have

• Relevant audit experience.
• Pharma industry experience.
• Knowledge of SharePoint, Salesforce, Smartsheet, Twilio, CRM systems, or similar technologies.
• Familiarity with US cultural norms and practices.

Culture & Benefits

• Work as part of a cross-functional team supporting compliant in-person, hybrid, and virtual meetings.
• Remote work requires a suitable home workspace, reliable internet, phone availability during shifts, and company-provided dual monitors.
• Timekeeping must be accurately recorded in Sprout and PSA.
• Fast-paced environment with opportunities to work independently while coordinating with internal and external stakeholders.