Thai Bilingual Specialist

Location: Metro Manila, NCR, Philippines; onsite role

Company

hirify.global, part of Capgemini, provides AI-powered intelligent operations and transformation services across multiple industries through global delivery centers and analytics platforms.

What you will do

• Engage with English- and Thai-speaking customers through voice channels to handle inquiries, concerns, and requests.
• Collaborate with internal teams to resolve complex customer issues and escalate cases when necessary.
• Handle customer interactions professionally and in line with company policies and industry regulations.
• Record customer interactions, transactions, and inquiries accurately in the CRM system.
• Stay current on product updates, industry trends, and company policies.
• Share insights and best practices while participating in ongoing training.

Requirements

• Grade 12, Matric, or high school qualification in any field.
• At least 2 years of voice experience in proficient bilingual support.
• Proficiency in English and Thai is required.
• Strong verbal and written communication, problem-solving, empathy, and attention to detail.
• Ability to use CRM software and Microsoft Office while multitasking in a fast-paced environment.
• Flexibility to work evenings, weekends, holidays, and varied shifts.

Culture & Benefits

• Structured career path with internal progression opportunities.
• Coaching, mentoring, professional development, and skills training.
• Free HMO coverage from day one for the employee and dependents, including a domestic partner.
• Paid leaves and a safe work environment.
• Virtual processing is available on weekdays from 10:30 AM to 4:00 PM.