Cantonese Bilingual Specialist

Location: Metro Manila, NCR, Philippines; onsite

Company

hirify.global, part of Capgemini, provides AI-powered intelligent operations and transformation services across multiple industries.

What you will do

• Engage with English- and Cantonese-speaking customers through voice channels.
• Address customer inquiries, concerns, and requests professionally and efficiently.
• Collaborate with internal teams to resolve complex issues and escalate cases when necessary.
• Record customer interactions, transactions, and inquiries accurately in the CRM system.
• Stay current on product updates, industry trends, and company policies.
• Participate in training and share best practices to improve customer satisfaction.

Requirements

• Grade 12, Matric, or high school completion in any field.
• At least 2 years of voice experience in proficient bilingual support.
• Proficiency in English and Cantonese.
• Strong verbal and written communication, problem-solving, and customer-handling skills.
• Accuracy in data entry and documentation, with the ability to multitask and manage time effectively.
• Willingness to work various shifts, including evenings, weekends, and holidays.

Culture & Benefits

• Structured career path and internal progression opportunities.
• Professional development, coaching, mentoring, and skills training.
• Safe work environment and collaborative team culture.
• Free HMO coverage from day one for the employee and dependents, including a domestic partner.
• Paid leaves.

Hiring process

• Virtual processing is available on weekdays from 10:30 AM to 4:00 PM.