Genesys Cloud CX Training Specialist (part-time) (Genesys Cloud CX)

Location: Washington, Missouri, USA; remote work is supported through a work-from-anywhere culture.

Company

hirify.global is a global IT services and consulting company supporting digital transformation programs for enterprise and startup clients across more than 25 countries.

What you will do

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual sessions using guided practice and real-world scenarios.
• Work with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
• Validate training environments, including access, test data, prerequisites, and system configurations.
• Track attendance, feedback, assessments, and training progress while reporting status to program leadership.
• Maintain SCORM/LMS content, job aids, guides, and Train-the-Trainer materials; identify and escalate readiness risks.

Requirements

• 3+ years of experience delivering end-user training on enterprise software or CX platforms such as Genesys Cloud CX, Avaya, Verint, or NICE.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience with SCORM/LMS-based training content; Articulate Storyline familiarity is beneficial.
• Strong organizational, stakeholder coordination, facilitation, and communication skills.
• Ability to adapt training content, pacing, and delivery to audience needs and real-time feedback.

Nice to have

• WFM platform training experience covering forecasting, scheduling, and real-time adherence.

Culture & Benefits

• Remote work flexibility through a work-from-anywhere culture.
• Health insurance and a comprehensive compensation and benefits package.
• Relocation program and professional development opportunities, including certifications and mentorship.
• Work on transformation projects for global clients in a multicultural environment.
• Internal mobility, talent investment programs, team-building events, and sustainability initiatives.