Genesys Cloud CX Training Specialist (part-time)

Location: San Jose, CA, USA; remote work is mentioned as part of the work-from-anywhere culture.

Salary: Competitive pay and benefits; no exact amount specified.

Company

hirify.global is a global IT services and consulting company supporting digital transformation and enterprise technology programs across more than 25 countries.

What you will do

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual sessions using guided practice, click-through exercises, and real-world scenarios.
• Work with subject matter experts to create structured, timed training agendas.
• Validate user access, test data, prerequisites, and system configurations before training sessions.
• Track attendance, feedback, assessments, and training progress; report status to program leadership.
• Maintain SCORM/LMS content, job aids, guides, and Train-the-Trainer materials while escalating readiness risks.

Requirements

• 3+ years of experience delivering end-user training for enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, or NICE.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience with SCORM/LMS-based training content.
• Strong organizational, stakeholder coordination, facilitation, and communication skills.
• Ability to manage multiple concurrent training workstreams and adapt content and pacing to audience needs.

Nice to have

• Experience with Articulate Storyline.
• WFM platform training experience covering forecasting, scheduling, and real-time adherence.

Culture & Benefits

• Remote work flexibility through a work-from-anywhere culture.
• Health insurance and a compensation and benefits package.
• Relocation program.
• Professional development through certifications, mentorship, talent investment, and internal mobility programs.
• Global, multicultural environment with regular team-building events and sustainability initiatives.