People Services Generalist (Japanese Speaker)

Location: Petaling Jaya, Malaysia

Company

hirify.global is an R&D-driven, AI-powered biopharma company developing medicines and vaccines to improve people’s lives.

What you will do

• Manage complex employee HR queries through case management tools, email, calls, and knowledge-base procedures.
• Interpret policies, validate requestor identities, guide employees through the knowledge portal, and deliver high-quality service.
• Lead user-experience initiatives and act as an escalation point for complex frontline queries.
• Create and maintain knowledge articles, resolver content, and standard operating procedures in English and the local language.
• Review case resolutions and knowledge-base content for quality and coach L1-1 colleagues on service standards and resolution practices.
• Identify redundant activities and drive opportunities for process improvement, efficiency, and automation.

Requirements

• Japanese at N1 level and business-level English are required.
• 1–2 years of hands-on experience in HR operations or a shared services environment.
• Customer service experience with strong communication, presentation, analytical, and problem-solving skills.
• Experience working in an international, multicultural environment.
• Strong attention to detail, organization, deadline management, and ability to handle multiple priorities.
• MS Office knowledge is required; experience with case management tools and data analytics is advantageous.

Nice to have

• HR process knowledge or certification in HR, customer service, or a related field.
• Experience with process improvement or project participation.
• Knowledge of other languages in scope.

Culture & Benefits

• Opportunity to support life-changing treatments, patients, communities, and the planet.
• Collaboration with teams across science, medicine, operations, countries, and regions.
• Development opportunities through stretch roles, cross-functional moves, and career growth.
• Inclusive, high-performing environment focused on simplifying, scaling, and modernizing business operations.