People & Communications Services Agent (HR)

Location: Petaling Jaya, Malaysia; primary support hours are 8:30 am–6:00 pm for the Southeast Asia market and other Asia Pacific countries.

Company

hirify.global is a global elevator and escalator company with more than 60,000 employees in nearly 70 countries.

What you will do

• Execute end-to-end HR service transactions across master data and reporting, recruitment, onboarding, talent management, reward and recognition, and learning and development.
• Log and maintain employee requests in a case management tool and track volumes and service-level agreements.
• Process requests according to established guidelines while meeting quality and SLA targets.
• Maintain reminders and notifications for HR specialists, employees, and managers, and follow up on outstanding actions.
• Perform quality checks, maintain quality statistics, and escalate compliance issues or incomplete documentation.
• Support local administration, employee records, team meetings, process analysis, and improvement initiatives.

Requirements

• Associate degree, preferably in Human Resources or Business Administration.
• English communication skills are required, along with fluency in the native language of the assigned country.
• Strong written and verbal communication, active listening, summarization, empathy, and a service mindset.
• Knowledge or exposure to HR administration and HR processes such as recruitment, talent management, reward and recognition, learning and development, and master data.
• Proficiency with MS Office; HRIS knowledge is required, with Workday experience considered beneficial.
• Ability to work independently and collaboratively in a fast-paced environment while meeting instructions, quality standards, and deadlines.

Nice to have

• Experience in a shared service center or call center.
• Understanding of labour and social law requirements.
• Workday experience and broader HR process knowledge.

Culture & Benefits

• Career progression opportunities within a global organization.
• Comprehensive learning and development programs.
• Total reward elements and employee engagement initiatives.
• Collaborative Shared Services environment with open-minded leadership.
• Workplace culture focused on sustainability, ethical practices, trust, respect, and work-life balance.