Lab Product Owner – Relationship Management (AI)

Location: London, Birmingham, Bristol or Edinburgh, UK. Hybrid working requires at least two days per week or 40% of working time at an office site.

Salary: £126,523–£148,850 per year

Company

hirify.global is a UK financial services organisation investing in technology, data and digital capabilities to transform banking experiences.

What you will do

• Define and lead the vision, strategy and roadmap for the Relationship Management Transformation Lab.
• Drive the evolution of relationship management and CRM capabilities, delivering measurable business outcomes.
• Lead complex transformation initiatives across business and technology teams.
• Build partnerships with senior stakeholders and technology partners to align priorities and maximise value.
• Oversee governance, funding, performance measurement and outcome tracking.
• Develop multidisciplinary teams and promote innovation, accountability and continuous improvement.

Requirements

• Strong product leadership experience with accountability for vision, strategy, roadmap and outcomes.
• Experience leading large-scale business transformation or platform delivery in a regulated environment.
• Expertise in customer relationship management, customer servicing and customer journey transformation.
• Ability to influence senior stakeholders across business and technology functions.
• Experience leading multidisciplinary teams and managing priorities, investment decisions and measurable outcomes.
• Ability to work in the hybrid arrangement across the listed UK office locations.

Nice to have

• Experience delivering CRM transformation with market-leading CRM platforms.
• Experience applying Generative AI, Agentic AI or data-led decision making to improve operational or customer outcomes.
• Experience in agile delivery environments and close collaboration with engineering teams.

Culture & Benefits

• 30 days of holiday plus bank holidays.
• Generous pension contribution and discretionary annual performance award.
• Flexible benefits package and wellbeing and family support programmes.
• Learning, development and career progression opportunities.
• Support for workplace adjustments and an inclusive working environment.

Hiring process

• Reasonable adjustments are available throughout the recruitment process.