5 дней назад
Product Owner (Complaints & Quality Assurance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Owner (Complaints & Quality Assurance) (Financial Services): Owning and improving two established Retail services for complaints handling and quality assurance with an accent on roadmap prioritisation, regulatory requirements, and operational efficiency. Focus on translating business needs into enhancements, driving adoption, coordinating delivery and user testing, and using evidence to communicate outcomes to senior stakeholders.
Location: Cardiff, United Kingdom; hybrid working
Company
Legal & General is a UK financial services group and global investor providing retirement, protection, pension, insurance and investment solutions.
What you will do
- Own and prioritise the roadmap and backlog for two established Retail services supporting complaints handling and quality assurance.
- Deliver priority enhancements and follow-on functionality while increasing adoption across customer operations teams.
- Identify opportunities to improve processes, service quality and operational efficiency.
- Manage product input into regulatory, risk and audit actions.
- Work with development teams and Product Owners to secure delivery capacity and coordinate subject matter expertise and user testing.
- Communicate priorities, progress, outcomes and benefits to senior stakeholders.
Requirements
- Experience in change delivery, business improvement, business analysis, product activity or Agile delivery.
- Strong stakeholder management across operational, technical and senior audiences.
- Ability to prioritise competing requirements and make evidence-based decisions.
- Analytical capability and confidence using data to explain outcomes and benefits.
- Experience translating business needs or user feedback into structured improvements.
- Clear communication, autonomy and a practical, curious and collaborative approach.
Culture & Benefits
- Full-time, 12-month fixed-term contract with structured transition and support from the hiring manager, Product Owners and service experts.
- Annual performance-related bonus plan and share schemes.
- Generous pension contribution, life assurance and healthcare plan for permanent employees.
- At least 25 days of holiday plus public holidays, with the option to buy and sell holiday.
- Inclusive culture with career development opportunities and flexible working discussions, including part-time work and job shares where possible.
- Modern UK offices designed to support collaboration and in-person work.
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