Inbound Sales Advisor (Telematics)

Location: hirify.global Telematics, Business Park, Arden Square, Crewe, England, United Kingdom

Company

hirify.global is a global business services company operating in 19 countries, providing fleet, connectivity, and business solutions for SMB and enterprise customers.

What you will do

• Respond to inbound customer enquiries by phone, email, and digital channels.
• Understand customer needs and recommend relevant products, services, or specialist teams.
• Generate high-quality referrals and sales opportunities for specialist departments.
• Explain solutions clearly, handle objections, and build lasting customer relationships.
• Maintain accurate customer, referral, and outcome records in the CRM system.
• Work with internal teams to support smooth handovers and achieve referral, activity, and customer service targets.

Requirements

• 2–3 years of experience in customer service, inbound sales, contact centre, or a customer-facing advisory role.
• Proven ability to identify customer needs and generate referrals, sales opportunities, or commercial outcomes.
• Strong communication, listening, questioning, interpersonal, organisational, and time management skills.
• Experience using CRM systems and customer management tools.
• Ability to handle objections, work independently and collaboratively, and meet performance targets.

Nice to have

• Relevant customer service, sales, or industry-related qualifications.

Culture & Benefits

• Inclusive workplace with networks supporting LGBTQ+ inclusion, cultural diversity, women’s empowerment, mental health, neurodiversity, and disability support.
• Female health, pregnancy loss, fertility treatment, and endometriosis-friendly policies.
• Mental Health First Aiders and Disability Confident Committed Employer status.
• Community volunteering initiatives, payroll giving, and matching funding.
• Full-time employment with an employer focused on customer service and business growth.

Hiring process

• Apply online through the company’s recruitment process.
• Recruitment-related questions can be directed to the talent team.