Client Success Manager (QAD ERP)

Location: Brisbane, Queensland, Australia

Company

hirify.global is an ASX-listed Australian advisory and IT solutions company delivering business applications and consulting services across Australia, New Zealand, Singapore, Hong Kong, and the USA.

What you will do

• Own commercial and relationship outcomes for assigned QAD manufacturing accounts.
• Guide clients through QAD Adaptive ERP upgrade planning and QAD Cloud adoption.
• Act as the primary contact and trusted advisor, coordinating with Services, Support, Sales, Delivery, and Pre-Sales teams.
• Drive subscription renewals, client satisfaction, referenceability, executive communication, and account-plan development.
• Proactively manage escalations, track customer interactions in CRM, and monitor client growth and personnel changes.
• Identify passive revenue opportunities and improve sales operations and client processes.

Requirements

• Bachelor’s degree in business, IT, or an equivalent qualification.
• 3+ years of experience in Account Management or Customer Success within ERP, SaaS, or technology consulting.
• Experience with manufacturing organisations and/or manufacturing ERP systems; QAD experience is highly preferred.
• Experience with executive presentations and escalations, including strong executive presence.
• Working knowledge of Excel, PowerPoint, Word, and CRM packages.
• Strong written and verbal communication, presentation, organisation, relationship-building, and prioritisation skills.

Nice to have

• QAD ERP experience.
• Willingness to travel up to 5% for client satisfaction and renewal activities.
• Interest in progressing toward a sales career.

Culture & Benefits

• Supportive culture focused on innovation, collaboration, continuous learning, and smart work practices.
• Career growth through succession planning, internal promotions, mentoring, certifications, and study assistance.
• Employee benefits, recognition, wellbeing resources, and an Employee Assistance Program.
• Paid parental leave and support for family and caring responsibilities.
• Employee referral program with monetary incentives and a commitment to diversity, equity, and inclusion.

Hiring process

• Submit a complete application online through the hirify.global Careers page.
• The recruitment process may also be used for similar ongoing or temporary opportunities within the following 12 months.