Customer Success Manager (Automotive)

Location: Virtual Australia; standard business hours aligned with Asia-Pacific operations, with flexibility for client time zones and occasional evenings or weekends.

Salary: AUD 90,000–AUD 95,000 per annum.

Company

hirify.global’s Audatex Australia business provides automotive technology, driver safety, telematics, and related client programs.

What you will do

• Manage end-to-end customer service delivery from onboarding through retention, service improvement, and account expansion.
• Build relationships with enterprise clients and key stakeholders through reviews, discovery conversations, presentations, proposals, and product demonstrations.
• Identify customer needs, provide reporting and training, and improve product adoption, program effectiveness, and client satisfaction.
• Capture client feedback and coordinate with Product, Engineering, Data, Customer Support, and executive teams to resolve issues and deliver enhancements.
• Lead operational service continuity during Asia-Pacific business hours and coordinate cross-regional escalations to support global SLA fulfillment.
• Review and improve customer service workflows, processes, and procedures.

Requirements

• 10–15+ years of customer service, client account management, or related experience, ideally in a similar role or industry.
• Bachelor’s degree in Communications, Business, or a related field preferred; equivalent experience may be considered.
• Experience with functional leadership, indirect management, and collaboration across matrixed business units.
• Strong communication, organization, prioritization, problem-solving, critical-thinking, and data-analysis skills.
• Strong Excel skills and proficiency with Microsoft Office, including Word, PowerPoint, Outlook, and Teams.
• Availability for Asia-Pacific business hours and flexibility to support client time zones, deadlines, and occasional out-of-hours needs.

Nice to have

• Experience with Zendesk, CRM systems, Salesforce, or Monday.com.
• Experience with driver safety and telematics programs.
• Written and verbal multilingual communication skills.
• Experience with basic office equipment.

Culture & Benefits

• Virtual work arrangement in Australia.
• Responsibility for a portfolio of global enterprise accounts.
• Cross-functional collaboration with Data, Engineering, Customer Support, Product, and executive management.
• Opportunity to influence service quality, operational efficiency, customer retention, cost savings, and safety outcomes.