Customer Service Representative (Manufacturing)

Location: Lipa EBU, Philippines

Company

Industrial technology manufacturing company developing solutions for the safe and efficient transfer of electrical energy across industrial, transportation, and electronics markets.

What you will do

• Receive and enter customer purchase orders through email, EDI, or fax within 24 hours.
• Process order changes and cancellations and resolve issues preventing order fulfillment.
• Handle urgent orders, special shipments, product availability requests, delivery updates, complaints, returns, and credit or debit adjustments.
• Build customer relationships through regular communication, project support, and issue resolution.
• Support sales with quotations, pricing, price lists, special price approvals, and product change notifications.
• Review order-processing procedures, maintain customer data, and communicate quality requirements to relevant groups.

Requirements

• Bachelor’s degree.
• At least 2 years of relevant experience in a customer service environment.
• Excellent written and verbal English skills required.
• Basic or advanced knowledge of MS Office.
• Knowledge of SAP and Material Requirements Planning (MRP) systems is preferred.
• Working knowledge of ISO, QS, or TS quality standards is preferred.

Nice to have

• Mandarin, Japanese, Korean, German, or French language skills.
• Experience with SAP, MRP systems, and ISO/QS/TS quality standards.

Culture & Benefits

• Full-time employment in a collaborative manufacturing environment.
• Competitive compensation and benefits.
• Performance-based incentives.
• Flexible work arrangements and development opportunities.
• Support for employee growth and development.