Technical Customer Service Admin (SAP)

Location: Hybrid work with office presence in Bucharest, Romania

Company

hirify.global provides water and hygiene solutions, including treatment chemistries, process aids, cleaners, disinfectants, and monitoring and control systems, to customers across global manufacturing and industrial markets.

What you will do

• Receive and process emergency service requests through email, service forms, and Salesforce.
• Create notifications, release service orders in SAP, and manage outbound iDocs.
• Create and update equipment records, customer master data, contract data, and equipment master data in SAP.
• Manage debit memo requests, correct invoice errors, and support accurate customer invoicing.
• Process purchase orders, third-party invoicing, and payments.
• Onboard new technicians and third parties while handling additional requests and maintaining data accuracy.

Requirements

• At least 2 years of experience in a similar administrative role is preferred.
• Fluent English and Dutch, both written and verbal.
• Administrative and customer service experience with a customer-centric approach.
• Proficiency in MS Office, SAP, and Salesforce.
• Strong communication, teamwork, adaptability, prioritization, and problem-solving skills.
• University diploma required.

Culture & Benefits

• Hybrid working schedule with an office in Bucharest.
• Benefit platform, private medical care, and life insurance.
• Holiday allowance, extra vacation days, and Christmas and Easter bonuses.
• Annual bonus and professional growth opportunities.
• International environment focused on innovation, sustainability, and collaboration.