Representative, CBG Asia Customer Service (Japanese Speaker)

Location: Taguig, Philippines

Company

hirify.global develops innovative products and solutions across multiple industries, with a focus on research, creativity, and continuous improvement.

What you will do

• Manage customer orders end to end using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and critical product specifications.
• Investigate missed OTIF deliveries, follow up on delays, and resolve standard to moderately complex order issues.
• Coordinate with customers and internal partners across distribution, quality, transportation, sales, marketing, and other functions.
• Handle line-stop and AOG situations, support order flow, and meet defined KPIs and SLAs.
• Create basic reports, analyze customer needs, and participate in continuous improvement and Lean projects.

Requirements

• Bachelor's degree.
• At least 1 year of relevant experience in customer service, supply chain, manufacturing operations, logistics, or IT.
• Japanese and English proficiency in reading, writing, speaking, and listening is required.
• Basic knowledge of customer service, order management, analytical problem-solving, and accurate data entry.
• Knowledge of SAP, Salesforce, CRM tools, customer portals, and Microsoft Office, including Excel, Word, and Outlook.
• Ability to work independently, adapt to new systems, and support shifts or other Asian time zones when required.

Nice to have

• Experience in business administration, customer service, supply chain, manufacturing operations, or logistics.
• Advanced experience with SAP and Salesforce.
• Experience with analytics and continuous improvement activities.

Culture & Benefits

• Work within a performance-oriented culture that encourages innovation, curiosity, and diverse thinking.
• Participate in company initiatives and corporate programs.
• Contribute to environmental health and safety practices and continuous improvement.
• Support countries with different work calendars and time zones when required.