Field Service Engineer (Scientific Instrumentation)

Location: Taiwan, remote location with on-site customer activities

Company

Provides company and multi-vendor systems solutions that include hardware, software, networking products, operating systems, and applications.

What you will do

• Install and optimize LCQQQ, GCQQQ, LCQTOF, and GCQTOF hardware, software, networking products, and configurations at customer sites.
• Diagnose and resolve product performance issues, and perform maintenance and repair services.
• Deliver fully integrated solutions involving peripherals, communications, operating systems, and application software.
• Advise customers on preventive maintenance and configurations that affect product performance.
• Manage product escalations and collaborate with Support, Sales, Marketing, and R&D teams.
• Provide technical training, maintenance seminars, workshops, and on-site equipment calibration when required.

Requirements

• Bachelor's or Master's degree or equivalent.
• Typically 1–2 or more years of relevant experience.
• Post-graduate education, certification, and/or a license may be required.
• Consent to customer and vendor credentialing requirements is required for access to customer sites.
• Travel is required 75% of the time, with a day shift schedule.

Culture & Benefits

• Full-time weekly schedule with no stated end date.
• Work includes collaboration with Support, Sales, Marketing, and R&D teams.
• Pay is determined by role, level, location, skills, experience, and education or training.
• Pay and benefit information varies by country.