Customer Engineer (iTeam)

Location: Hsinchu, Kaohsiung, or Taichung, Taiwan; travel required 75% of the time. Relocation is not eligible.

Company

A global semiconductor equipment company developing and servicing materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Install, maintain, troubleshoot, and upgrade customer equipment.
• Perform Tier I service activities independently and standard Tier II activities with assistance.
• Complete preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Diagnose recurring technical, process, software, and hardware problems using documentation, test equipment, and digital analytics.
• Respond to fab issues, participate in escalation calls, and coordinate technical support plans with customers and internal engineers.
• Follow safety procedures, service checklists, schematics, intellectual property guidelines, and quality standards while supporting uptime and cost-reduction projects.

Requirements

• Established skills across a range of day-to-day field service activities.
• Ability to read circuit diagrams with limited assistance and apply fundamental technical theories.
• Ability to recognize and solve typical problems using established procedures and solutions.
• Ability to communicate technical issues with engineers, customer management, and internal or external stakeholders.
• Ability to work in Taiwan locations and travel 75% of the time.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Employee health and wellbeing programs with support at work and at home.
• Regular supervision, guidance, and access to knowledge management systems.
• Equal opportunity employment.