Member Flex Guide (Healthcare)

Location: Remote USA

Salary: $20–25 per hour

Company

hirify.global is a healthcare company founded in 2017 that combines data, AI, clinical services, and member support to improve the health and well-being of older Americans.

What you will do

• Support members through voice, video, SMS, chat, and digital messaging with empathy and professionalism.
• Explain benefits, help members find providers, schedule appointments, and translate complex healthcare information into actionable guidance.
• Conduct proactive clinical outreach, identify escalation paths, and collaborate with clinical staff.
• Use internal systems, data, and an AI Guide Assistant to provide fast, accurate, and documented solutions.
• Follow HIPAA requirements, compliance regulations, internal workflows, and established productivity and quality standards.
• Flex between inbound, outbound, digital, clinical administration, and cross-functional workflows as business needs change.

Requirements

• At least 1 year of experience in a high-volume customer-facing role or fast-paced healthcare environment.
• Strong interpersonal, communication, de-escalation, multitasking, and emotional intelligence skills.
• Ability to listen, speak, and type simultaneously while maintaining accuracy and presence.
• Comfort working with AI-powered tools, digital platforms, and frequent process changes.
• Ability to work a flexible schedule, including seasonal adjustments and weekend availability when required.
• Availability for shifts within the stated seasonal operating windows in Eastern Time is required.

Nice to have

• Contact center or call center experience.
• Experience in healthcare, health insurance, or Medicare Advantage.
• Knowledge of medical terminology, benefits, scheduling, or HIPAA-regulated environments.
• Experience navigating multiple software platforms and applying coaching feedback quickly.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility for most roles.
• 401(k) program and a focus on supportive, diverse, and collaborative work.