Customer Service Administrator II (Aerospace)

Location: On-site in Burbank, California, United States. Domestic and international travel may be required up to 10%.

Salary: $76,525–$99,770 USD annual.

Company

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets, including landing, cabin, brake control, and actuation systems.

What you will do

• Review, negotiate, administer, and flow down customer purchase-order requirements, including quality, contractual, export, and government procurement requirements.
• Interpret orders in the ERP system, provide order acknowledgements, manage forecasts, and support pricing and delivery information for customer quotes.
• Coordinate customer inquiries, shipment status, warranty returns, customer portals, debit and credit administration, and corrective-action responses.
• Support accounts receivable by addressing past-due payments and researching invoices, payments, and debits.
• Validate customer scorecards and collaborate with internal operations to improve on-time delivery and resolve customer disputes.
• Partner with sales, account management, operations, and other internal functions on customer requirements, expedited orders, and continuous improvement.

Requirements

• 2–5 years of applicable customer service experience.
• High school diploma; an associate or bachelor’s degree is preferred.
• Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR compliance; basic knowledge of FAR/DFAR and government procurement requirements.
• Proficiency with ERP systems, intermediate to advanced Microsoft Word and Excel skills, and strong organizational, communication, troubleshooting, and problem-solving abilities.
• Ability to collaborate across departments, communicate clearly with customers, and support face-to-face meetings.
• Only US Persons will be considered where access to controlled data or information is required.

Nice to have

• Oracle experience.
• Aerospace manufacturing experience.
• Associate or bachelor’s degree.

Culture & Benefits

• Standard office and manufacturing environment with required safety equipment and occasional exposure to noise, dust, fumes, or confined spaces.
• Health care, dental, vision, life, and disability insurance beginning on the first day of the month.
• 15 days of paid time off accruing from the first day of employment and 12 paid holidays annually.
• 401(k) plan with company match.
• Education reimbursement after six months of employment.
• Background checks are required; FAA-sensitive positions may require participation in a random drug-test pool.