Customer Service Operations Associate - Filing Manager

Location: USA - White Plains, NY

Salary: $35,000–$58,600 USD per year, plus bonus eligibility

Company

hirify.global provides business licensing and related information services through its CT Business Licensing team.

What you will do

• Prepare and file standard, advanced, and specialized applications, renewals, amendments, and closures for client licenses and registrations.
• Process approximately 50–100 applications per week, depending on filing complexity.
• Coordinate with Customer Success Associates and Account Managers to fulfill filing orders on time.
• Identify and resolve barriers to licensure with relevant stakeholders.
• Document filing-process changes in the internal database and communicate updates to onboarding and research teams.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–2 years of data entry and/or licensing experience preferred.
• Strong interpersonal skills for communication with government agencies and colleagues.
• Excellent attention to detail, accuracy, organization, and time management.
• Proficiency with Windows-based computers, Microsoft Office Suite, and Adobe PDF.
• Ability to handle sensitive data with tact and discretion and work effectively in a fast-paced, customer-focused environment.

Culture & Benefits

• Collaborative internal team environment.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Applicants may be required to appear onsite at a hirify.global office during the hiring process.

Hiring process

• Interviews are conducted without AI tools or external prompts and may include in-person interviews.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.