Customer Service Specialist (Operational Repairs)

Location: United States

Company

John Crane, a hirify.global business, provides mission-critical flow control solutions, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies for energy and process industries.

What you will do

• Monitor customer satisfaction, feedback ratings, shipment performance, and delivery commitments.
• Track open orders and review scheduling to support delivery dates and customer expectations.
• Prepare performance reports, customer survey summaries, backlog improvement reports, and management updates.
• Generate complex quotes for intercompany and external customers.
• Coordinate with Quality on RMA and AQR cases and resolve customer obstructions.
• Analyze complex operational processes and manage special projects assigned by management.

Requirements

• High school diploma or equivalent.
• At least 4 years of related experience with ERP systems.
• Experience with planning, materials, and scheduling.
• Ability to read blueprints, identify product lines, and answer basic technical questions.
• Ability to assist with product assembly when needed.
• Associate's degree in Business is preferred.

Nice to have

• Bilingual English and Spanish skills.
• Experience working in a diverse environment.

Culture & Benefits

• Work within a global organization with more than 200 sites in over 50 countries.
• Access to employee resource groups supporting inclusion and community.
• Recognition through the Smiths Excellence Awards and annual Smiths Day celebration.
• Competitive compensation and benefits.