Associate, Sales Operations (Salesforce)

Location: Chicago, United States

Salary: $65,000–$90,000 per year

Company

hirify.global develops a precision-medicine platform that uses real-world evidence and AI to provide actionable insights for clinical care.

What you will do

• Administer and configure the commercial Salesforce organization, including users, permissions, objects, automation, reports, dashboards, packages, integrations, sandboxes, and deployments.
• Maintain data quality across accounts, contacts, hierarchies, ownership, and territory alignment, while enforcing data-governance and security standards.
• Gather requirements from Sales Operations, Customer Support, Pharma Sequencing, and Commercial Strategy, determining whether solutions require configuration, process changes, or engineering work.
• Translate requirements into user stories and acceptance criteria, manage the Salesforce backlog, and coordinate delivery with the engineering team.
• Run end-to-end user acceptance testing and coordinate release readiness, communications, cutover steps, and rollback plans.
• Support Salesforce users, deliver training and job aids, monitor adoption and org health, and improve commercial processes through automation.

Requirements

• BA/BS in Business, Analytics, Information Systems, Finance, Economics, or a related field.
• 4+ years of hands-on Salesforce administration experience, or equivalent commercial-systems business analysis experience with substantial administrative responsibility.
• Salesforce Administrator certification (ADM-201) required or in progress.
• Proficiency with Salesforce Flow, validation rules, record types, page layouts, permission sets, profiles, sharing models, reports, dashboards, custom report types, and Data Loader.
• Experience with sandbox management, deployment practices, requirements gathering, user stories, technical collaboration, territory management, account hierarchies, and sales alignment.
• Strong attention to detail, communication, organization, prioritization, and judgment when managing concurrent requests.

Nice to have

• Life-science, diagnostics, or healthcare experience.
• Salesforce Advanced Administrator or Platform App Builder certification.
• Experience with ServiceNow, Okta, Looker, or Tableau.

Culture & Benefits

• Full-time employment with a broad benefits package that may include incentive compensation, restricted stock units, medical benefits, and other benefits depending on the position.
• Cross-functional collaboration with commercial, support, platform, IT, and engineering stakeholders.
• Structured release processes with documented testing, deployment, communication, and rollback practices.