Build & Release Support Engineer (CI/CD)

Location: Fully remote from Mexico, Colombia, Chile, Brazil, Canada, or the USA; availability required from 8AM–5PM Pacific.

Company

hirify.global is a global technology services company delivering cloud, data, and engineering solutions across more than 130 countries.

What you will do

• Support build, release, and CI/CD systems through Slack threads and tickets, handling approximately equal volumes across both channels.
• Triage build failures, broken pipelines, dependency issues, configuration errors, and software supply chain problems.
• Diagnose Maven builds, Java compilation, Docker images, Artifactory repositories, Jenkins jobs, and Spinnaker pipelines.
• Investigate incidents, provide structured guidance, and coordinate multi-user build and release issues.
• Prepare complete escalation tickets with logs, reproduction steps, build metadata, and relevant context.
• Maintain FAQs and internal documentation, create problem-solution one-pagers, and document recurring issues.

Requirements

• 2–5 years of experience in Build/Release Engineering, DevOps, SRE, or software development.
• Experience with CI/CD tooling, including Jenkins, GitHub Actions, or GitLab CI, and strong build and release engineering fundamentals.
• Experience with Maven and Java build tooling, with familiarity with Maven or Gradle, containers, and artifact management systems.
• Experience with Artifactory, Nexus, or similar artifact repositories and understanding of the software supply chain lifecycle.
• Experience with Spinnaker or similar deployment orchestration.
• Proficiency with Git, Linux and Unix command lines, scripting with Python or Bash, and containers such as Docker or Kubernetes.
• Understanding of the SDLC and strong troubleshooting skills.
• Clear written and spoken communication, with the ability to manage multiple parallel interactions and tickets.
• No CI/CD experience or poor communication are disqualifying.

Nice to have

• Experience with monitoring tools such as Prometheus or Grafana.
• Prior SRE experience.

Culture & Benefits

• Remote-first, trust-based environment with autonomy and respect for personal time.
• Continuous learning, rapid skill growth, and hands-on technical problem solving.
• Exposure to multiple clients, modern systems, and developer-facing work across a global organization.
• Work focuses on high-visibility services and meaningful technical challenges.
• The role includes high context switching, repetitive problem patterns, and pressure from supporting high-visibility systems.

Hiring process

• Participate in a weekly team meeting to review escalated tickets.
• Performance is evaluated through ticket and thread quality, SLA achievement, customer satisfaction, and accurate issue classification.