Senior Manager, CS Operations (AI)

Location: Hybrid in Austin, TX or Phoenix, AZ

Company

hirify.global is building an AI growth platform for real estate and serves more than 90,000 real estate professionals.

What you will do

• Own product management for Scout, including roadmap planning, stakeholder alignment, sprint execution, and iteration.
• Drive the CS Operations project backlog and independently deliver complex post-launch operations projects.
• Design processes, workflows, and systems that improve efficiency across Customer Success, CX, Support, Onboarding, and Product Fulfillment.
• Build dashboards, reports, and operational insights to support data-informed decisions and improve CSM capacity while maintaining CSAT and eNPS.
• Use AI tools and automation to reduce manual work and increase team capacity.
• Lead change management and adoption for new processes and tools across Customer Success.

Requirements

• 5+ years of experience in CS Operations, Revenue Operations, or a similar role at a SaaS or technology company.
• Strong project management, systems thinking, process design, analytical, and cross-functional stakeholder management skills.
• Ability to build dashboards, define KPIs, and use data to guide operational decisions.
• Product management mindset focused on users, outcomes, and iteration.
• Active use of AI tools, with the ability to identify opportunities for automation.
• Hands-on experience with Salesforce and other CS or GTM tools.

Nice to have

• Experience as an internal product manager for operations-built tools or platforms.
• Experience with Intercom, Zendesk, Gainsight, or similar CS platforms.
• Background in real estate technology, vertical SaaS, or scaling operations in a high-growth environment.

Culture & Benefits

• Work in a Series C company with more than $100M in annual recurring revenue.
• Operate with significant autonomy, owning projects from scoping through delivery.
• Collaborate across Customer Success, CX, Support, Onboarding, Product Fulfillment, and Product.
• Work on operational improvements with a direct impact on gross revenue retention and client outcomes.