Manager, Engagement Management, Scale (AI)

Location: On-site in the NYC office, New York

Salary: $150,000–$200,000 annual base salary, before variable compensation

Company

hirify.global is an AI search marketing platform providing analytics, intelligence, and agent automation for brands.

What you will do

• Lead, coach, and develop Engagement Managers serving scaled SMB and mid-market customer segments.
• Own retention, adoption, expansion, and customer health metrics across high-volume account portfolios.
• Design and evolve scaled engagement playbooks, lifecycle motions, intervention systems, and automation triggers.
• Partner with Product, Engineering, and Data to improve tooling, automation, and roadmap decisions using portfolio-level signals.
• Align customer engagement strategies with Sales and Account Management across the customer lifecycle.
• Recruit and onboard talent while building a culture of systems thinking, customer empathy, and continuous iteration.

Requirements

• 6–8+ years of experience in Customer Success, including meaningful experience in Digital, Scaled, or Programmatic CS.
• 1–2+ years of experience managing or mentoring a team.
• Experience building customer health scoring, segmentation, lifecycle automation, intervention playbooks, in-app flows, digital QBRs, or churn-save automations.
• Hands-on experience using AI or LLMs to prototype agents, generate content, analyze accounts, or improve internal processes.
• Experience running live 1:many engagements such as webinars, onboarding cohorts, communities, or academies.
• Strong data and technical literacy, executive communication, coaching ability, and familiarity with AI search or adjacent marketing and SaaS categories.

Nice to have

• SQL or lightweight scripting experience.
• Experience in search or performance marketing.

Culture & Benefits

• Fast-paced, on-site environment focused on speed, iteration, and meaningful impact.
• Total compensation includes base salary, variable compensation, and equity.
• Full range of benefits and perks.
• Opportunity to shape scalable customer success practices for leading brands navigating AI search.