Domestic Logistics Customer Service Agent (Logistics)

Location: Onsite in Hawthorne, California, United States; candidates must be able to commute to the city of Hawthorne.

Salary: $20–$30 per hour

Company

hirify.global is a global logistics company providing supply chain management, domestic and international freight services, and integrated trade information systems.

What you will do

• Coordinate the smooth and timely movement of domestic freight and related information.
• Enter accurate shipment data into the operating system and use daily workflow tools.
• Track and trace shipments, dispatch freight, and communicate updates to customers.
• Arrange domestic shipments and maintain strong relationships with service providers.
• Follow internal operating standards, government regulations, and customer-specific procedures.
• Monitor KPIs and identify opportunities to improve departmental efficiency.

Requirements

• High school diploma or equivalent.
• Legal authorization to work in the United States is required.
• Must not require future employment visa sponsorship.
• Fluent English, written and verbal, is required.
• Comfort with numbers, basic mathematics, and a professional business environment.
• Ability to work Monday–Friday, 8:00 AM–5:00 PM, with overtime as needed; successful candidates must pass a background check.

Nice to have

• Associate or undergraduate degree.
• Computer skills, including Word, Excel, and familiarity with PowerPoint.
• Strong organization, analytical thinking, attention to detail, communication, and prioritization skills.
• Ability to work independently, collaborate with a team, and support last-minute projects.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical, prescription drug, dental, and vision coverage.
• Life and long-term disability insurance.
• 401(k) retirement savings plan for employees in the United States.
• Employee stock purchase plan and training and personnel development programs.