Supervisor, SavRx Account Management Service Center

Location: On-site in Fremont, Nebraska, near Omaha; periodic remote work may be permitted with management approval.

Salary: $64,269–$110,866 annually, depending on experience, education, qualifications, and other factors.

Company

hirify.global provides pharmacy benefit management solutions, pharmaceutical services, and technology products designed to improve healthcare outcomes, cost, transparency, and quality.

What you will do

• Lead the day-to-day operations of the SavRx Benefits Coordination team and ensure timely, accurate, high-quality service.
• Recruit, onboard, train, coach, and manage the performance of Benefit Coordinators.
• Manage workflow allocation, staffing coverage, service levels, and workload fluctuations.
• Serve as the escalation point for complex customer issues, service concerns, operational challenges, and technical inquiries.
• Develop and maintain SOPs, work instructions, training materials, KPIs, reports, and dashboards.
• Lead workflow redesign, automation, and continuous improvement initiatives using the CMP tool.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 2 years of relevant experience or equivalent, including 1 year of supervisory experience; qualifying hirify.global experience and leadership training may be substituted under the stated conditions.
• More than 3 years of experience in a customer support environment.
• High proficiency in Office 365; familiarity with CRM platforms is preferred.
• Ability to analyze demand, staffing, service levels, performance metrics, and operational trends.
• Must work on-site in Fremont, Nebraska; flexibility for nights, weekends, holidays, and extended hours may be required.

Nice to have

• Experience with process improvement, change management, Lean/Six Sigma, or Agile.
• Experience developing reporting and dashboard solutions.

Culture & Benefits

• Collaborative, customer-focused, and high-performance work environment.
• Medical, dental, vision, and wellness programs.
• Paid time off and company-paid holidays.
• 401(k) with company match, life and disability insurance, and incentive compensation.
• Tuition reimbursement and employee referral bonus.