Customer Support Supervisor (Healthcare)

Location: Fully onsite; the position header lists Chesterfield, MO, while the description specifies Pittsburgh, PA (Robinson Township).

Company

hirify.global is a healthcare technology company developing BlinkRx and Quick Save to make prescription medications more accessible and affordable.

What you will do

• Manage and support a growing team of Patient Support Specialists.
• Oversee daily operations, queues, backlogs, workflows, and SLA adherence.
• Review individual and team performance data against structured targets.
• Collaborate with cross-functional stakeholders on operational improvements and productivity initiatives.
• Use customer insights to improve workflows and the overall customer experience.
• Resolve complex and ambiguous escalations while fostering a collaborative team environment.

Requirements

• Three or more years of leadership experience in a fast-paced environment.
• Two or more years of customer service, call center, healthcare, pharmacy, or related experience.
• High school diploma or GED required; an associate’s or bachelor’s degree in healthcare, business administration, supply chain, or a related field is preferred.
• Strong coaching, feedback, communication, problem-solving, organizational, and attention-to-detail skills.
• Ability to use data and independent judgment to make decisions in ambiguous situations.
• Ability to work fully onsite in the specified location.

Culture & Benefits

• Medical, dental, and vision coverage starting on day one.
• Traditional and Roth 401(k) options.
• Paid sick time, vacation time, holidays, and parental leave.
• Short- and long-term disability coverage, life insurance, and an employee assistance program.
• Commuter FSA, free onsite parking at pharmacy locations, and a daily snack and drink stipend.
• Collaborative, learning-focused, and cross-functional working environment.