Senior Account & Relationship Manager (Pharmacy Productivity)

Location: Remote in the United States, with occasional site visits and tradeshows; up to 5% travel

Salary: $57,400–$98,350 USD, plus commission eligibility

Company

hirify.global provides pharmacy productivity products and services that support customer business processes and operational efficiency.

What you will do

• Manage a defined territory of pharmacy productivity accounts based on risk, growth potential, strategic value, and renewal timelines.
• Monitor product adoption, recommend improvements, and help customers increase application ROI.
• Build product expertise, develop implementation best practices, and communicate them through content, presentations, and customer conversations.
• Act as the customer liaison with product management, explain the roadmap, and escalate critical product issues.
• Support implementations and re-implementations, maintain CRM and account reference data, and coordinate with sales, marketing, support, training, and implementation teams.
• Own at-risk accounts, resolve action plans, and research, secure, and negotiate renewals that include price increases.

Requirements

• At least four years of experience in a customer-facing role involving proactive and reactive account management or customer interaction.
• High school diploma or equivalent required; BA/BS preferred.
• Excellent oral and written communication skills, including experience with senior executives.
• Experience with industry-based software applications and intermediate Microsoft Office Suite skills.
• Strong time-management, prioritization, and pressure-management skills.
• Applicants may be required to appear onsite at a hirify.global office during the interview process.

Culture & Benefits

• Remote work with occasional travel for site visits and tradeshows.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Interviews are conducted without AI tools or external prompts and may include in-person participation.