Customer Support Specialist (AI)

Location: On-site in Brooklyn, United States

Salary: $60,000–$80,000 annual base salary plus bonus and equity

Company

An AI research lab building detection products for text and images, focused on transparency around authenticity and authorship.

What you will do

• Own and resolve technical support cases across email, chat, and other customer channels.
• Troubleshoot product functionality, address customer feedback, and follow up through full issue resolution.
• Identify support trends, product gaps, risks, and opportunities for improvement.
• Work with Product and Engineering to report, triage, reproduce, and validate bug fixes.
• Build support systems, playbooks, internal documentation, and customer-facing content.
• Partner with Sales on compliance questionnaires, vendor onboarding, and procurement requests.

Requirements

• At least 1 year of experience in a customer-facing role.
• Strong organization and attention to detail.
• Clear written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Interest in mentoring and future career development.

Nice to have

• Experience supporting technical or developer-facing products.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) with a 100% employer match on the first 4%.
• 20 days of paid time off.
• Office lunch.
• Opportunity to define the customer support function in a growing startup.