Manager, Engineering Operations – Technical Support (AI)

Location: Bethesda, Maryland, United States

Annual salary: $101,475–$189,625

Company

hirify.global is a large United States auto insurer and a member of the Berkshire Hathaway family of companies, serving millions of customers nationwide.

What you will do

• Lead, mentor, schedule, and develop a technical support team serving more than 35,000 associates.
• Drive self-service, automation, and AI adoption by identifying use cases, designing solutions, and implementing them for internal users.
• Oversee daily service operations, SLAs, operational metrics, incident response, and continuous improvement initiatives.
• Manage IT asset inventory and enterprise AV operations.
• Plan team activities and budgets, coordinate project dependencies, and deliver milestones with stakeholder and partner teams.
• Work with vendors on hardware, software, and service procurement.

Requirements

• Bachelor’s degree in engineering, computer science, information technology, business, or comparable experience.
• At least 5 years of hands-on experience supporting and leading teams in a technical environment.
• Strong leadership, problem-solving, operational excellence, change management, and prioritization skills.
• Experience with dashboards, reporting, technical documentation, training, and actionable data visualization.
• Ability to provide on-call support for high-severity incidents and collaborate with vendors and partner teams.
• Proficient English required; the role is based in Bethesda, Maryland, United States.

Nice to have

• Experience supporting large, distributed enterprise environments with 35,000 or more users.
• Familiarity with AI tools, automation, cloud platforms, and modern IT infrastructure.
• Knowledge of DHCP, DNS, TCP/IP, VLAN, SNMP, Active Directory, Windows Server, and backup solutions.
• Experience with video conferencing, VoIP technologies, and enterprise incident support.

Culture & Benefits

• Inclusive and collaborative work culture focused on shared success.
• Personalized development programs, mentorship, and certification assistance.
• Competitive pay, benefits, and flexibility supporting employee well-being.
• Innovation and continuous improvement are emphasized across technical operations.

Hiring process

• Employment authorization sponsorship is not available for new applicants for this position.