Associate Field Experience Manager (Digital Adoption)

Location: San Francisco, California, United States. The role requires in-person onboarding and travel to the San Francisco headquarters during the first week of employment.

Annual base salary: $117,000–$160,600 USD for candidates located in the San Francisco Bay Area. Equity, bonus, and benefits may also apply.

Company

Okta builds identity and access infrastructure that helps organizations securely adopt technologies including AI.

What you will do

• Own the digital adoption strategy across key go-to-market platforms, with WalkMe as the primary platform.
• Identify workflow friction with Sales Operations, Business Technology, Revenue Operations, Product Marketing, and Enablement partners.
• Design, build, test, deploy, and maintain in-app guidance, automation, and adoption solutions.
• Evaluate business problems and recommend solutions involving WalkMe, AI, process improvements, or other enablement technologies.
• Use platform analytics, UX research, and qualitative field interviews to measure adoption and improve seller experiences.
• Develop scalable digital adoption standards, influence platform roadmaps, and recommend new capabilities.

Requirements

• 5+ years of experience in enablement, digital adoption, learning technology, business systems, knowledge management, or a related field.
• 3+ years building and administering WalkMe or another Digital Adoption Platform.
• Experience improving adoption across enterprise SaaS applications such as Salesforce, Gong, Highspot, Clari, or Outreach.
• Ability to lead cross-functional initiatives from discovery through implementation and balance business, technical, and user experience needs.
• Strong analytical, communication, stakeholder management, and prioritization skills.
• WalkMe Builder Certification required.

Nice to have

• Additional WalkMe certifications.
• Experience with AI productivity tools, workflow automation, analytics, and reporting platforms.
• Experience with HTML, CSS, JavaScript, or similar web technologies.
• Experience supporting Sales Enablement, Revenue Operations, or Customer Success organizations.

Culture & Benefits

• In-person onboarding designed to support connection and accelerate impact.
• Health, dental, and vision insurance.
• 401(k), flexible spending account, paid time off, and parental leave.
• Equity and bonus may be available according to applicable plans and policies.
• Opportunities for talent development, community connection, and social impact.